Please fill out our quote form HERE. We will ask twelve questions about your project and ask you to submit your artwork/mock ups. Once we have all your information we will analyze your project and send you a price and a turnaround time.

No, we do not quote over the phone. We must keep all our communication via email so we can refer to it later. This ensures there are no mistakes made from different forms of communication.

50 pieces is our minimum per design. Orders with complex printing and colors may be subjected to a 72 piece minimum.

Depending on your project, anywhere between 10 -14 business days once the art work has been approved and payment has been submitted.

We primarily print with plastisol ink. Upon request, we print with specialty water based or discharge ink.

Typically yes, but there are some cases where the garments are not print suitable. All garments must be brought in separated by design/box. CAGEHEAD does not guarantee any customer provided garments. We do not accept any used garments to print on

In order to get the best printing results, we require vector artwork.

• Adobe Illustrator (*.AI *.PDF) – Vector based artwork
• Adobe Photoshop (*.PSD) All Photoshop files must be of high quality and a minimum of 300 DPI

If your artwork is hand drawn or scanned make sure it is of high quality (300 dpi or higher) and scaled to the desired print size. 

Note : Usually this type of artwork needs some cleaning up to be acceptable for printing. If this is the case and the project is simple enough, we will work on preparing your illustration to the best of your preference. If the artwork needs extensive work we will not accept the project.

• Monday-Friday 9:00am-5:00pm
• Saturday-Sunday Closed

Spoilage is an unfortunate, yet common occurrence in the custom screen printing, embroidery, and garment decoration world.

What is Spoilage exactly?

A supplier/manufacturer issue or production mistake that causes a garment to fall below the acceptable quality level.

There are a few types of spoilage:

1.  Manufacturer spoilage – when the garments arrive to our shop with damages (holes, stains, rips, runs, tears, etc.)
2. Production spoilage – when the garments are damaged during the printing process

What does this mean for your job with us?

Here at CAGEHEAD, our business model is focused around the highest quality printing & garments; but mistakes do happen – on both the manufacturer and production side.  

Industry standard is a 3% spoilage rate – meaning that 3 out of 100 of all garments ordered will incur some form of damage during the production process. 

This is simply an acceptable margin of error that exists in our industry and supply chain.

CAGEHEAD Printing Spoilage Rate

We tend to aim a bit higher, allowing only a 2% spoilage rate (or 1 garment; whichever is greater) w/out replacement or compensation. 

NOTE: this spoilage rate only applies to jobs where we source the garments.

If you’re providing the garments, please read the spoilage rates & details of customer supplied garment jobs here. 

What to expect

Our internal data shows that one out of six print jobs with us incur some form of spoilage; and that spoilage rate per job on average hits around 1.75% (a bit less than 2 shirts per 100 prints).

So, mistakes are rare…but they do happen.

If your job requires an extremely specific quantity/size breakdown, we recommend padding your order to ensure that you end up with the correct amount – with a few extras at the very least. 

But I paid for 100 tees, and you delivered 98 – now what?

This spoilage rate of 2% (2 out of 100 tees) falls within our allowable spoilage rate, so you’d end up with 98 tees.

What happens if there’s spoilage rate exceeds the 2% allowable rate?

Most of the time, you wouldn’t know this happened as we tend to replace any garments that fall outside of the 2% range.  However, there are some jobs that are too labor intensive to reorder garments for and then go through the whole set up again.

In these cases, we’ll go one of two ways:

1. If the invoice was partially paid, we’ll refund the original invoice purchase price per garment up to the 2% limit. 
2. If the invoice is paid in full, we’ll credit the account towards a future order.